What you may notice first about BetOnline is their weird domain: www.betonline.ag, you may think this is a scam site, but don’t worry BetOnline is one of the most reputable betting sites on the market. They started as a regular .com but changed their domain in 2012 due to the pressure the department of justice. Their operation is licensed in Panama and the company history goes back to 1991, and BetOnline.ag started operations in 2004.
Reputation: BetOnline suffered some problems back in 2011 when they launch BetOnline Poker, this problems caused a big reputation crisis for BetOnline. Most of the problems were related to the site security, for example, their customer service representatives knew players passwords, which is inconceivable for a betting site. Also, players were able to play on multiple accounts at the same time, over the same internet connection.
But everything seems to indicate that BetOnline managed to overcome these problems and bad reputation, nowadays it is positioned as one of the best betting sites for US players. However, players are currently complaining about 2 things:
Customer Service: Although BetOnline has live chat support, phone support and email support, the people who respond to these channels seem to have never received customer service training, they are rude and they make the minimum effort to attend to the client, which means that you will have to wait quite a while to get an answer on the live chat or via email.
Don’t expect an outstanding customer experience from BetOnline.
They have a wide range of banking options for deposits and withdrawals, it can be said that they have the best banking options in the US market.
Despite the 2011 problems with BetOnline poker, nowadays they have a solid reputation on the US gambling market.
Since BetOnline appeals to a US market, they often run seasonal promotions for the major sports such as NBA, NFL, and MLB.
A 100% slot bonus with deposits between $100 and $5,000 players can get a 100% match bonus with a 50-time rollover requirement.
A live dealer bonus of $25 for free play at the tables.
Finally, they also offer a Poker bonus of 100% to new depositors. This bonus goes up to $200 and is released in five stages, with 120 days to clear the bonus.
Final Thoughts
BetOnline offers a wide range of betting options for the American market and they could be the top betting site on the US if they put a little bit of effort to fix some details like the bad customer services, the look and feel of their casino software and the bank fees. We give BetOnline 4 stars out of 5. If you are on the US looking for a reliable betting site to bet on the popular American sports this good option.